Privacy Policy

Last updated: 23 July 2026

Your privacy matters to us. This policy explains what information the City Chamber of Commerce collects, why we collect it, who we share it with, and the choices and rights you have — in plain language, without the legal maze.

1. Information We Collect

We collect only what we need to operate your membership and the services you use. That falls into five categories.

Account information. When you register as a business or community member, we collect your name, email address, password (stored only as an encrypted hash), and the home chamber you select.

Business listing information. Business members provide details for the public directory, such as business name, description, categories, address or service area, phone number, website, hours, and logo or images.

Payment information. Membership payments are processed by our third-party payment processor. We receive confirmation of payment and a customer reference, but we never see or store your full card number.

Content you post. Anything you submit to our community services or business promotions, including events, listings, quotes, job posts, replies, and messages sent through your private inbox.

Technical information. Standard server and device data such as IP address, browser type, pages visited, and referring page, collected automatically when you use the site.

2. Cookies and Similar Technologies

We use a small number of cookies, and we keep them purposeful. We do not use cookies to build advertising profiles about you.

• Home chamber cookie — remembers which local chamber you selected so we can show you the right community. It lasts approximately one year.
• Login status cookie — a simple flag that lets the site display the correct menus and buttons for a signed-in member. It expires when you close your browser.
• Session cookie — keeps you securely signed in while you use your account.
• Analytics — where used, these help us understand which pages are useful and how the site performs.

You can delete or block cookies through your browser settings. If you block essential cookies, parts of the site — including sign-in and your home chamber — may not work correctly.

3. How We Use Your Information

We use the information described above to:

• create and administer your membership account;
• publish the listings, posts and promotions you choose to share;
• deliver replies to your private inbox and notify you about activity;
• operate the AI marketing services included with business membership;
• process payments, renewals and cancellations;
• provide customer support and respond to your enquiries;
• protect the network against spam, fraud and abuse;
• meet our legal, tax and accounting obligations; and
• improve the reliability, security and usefulness of our services.

We do not sell your personal information.

4. Information You Make Public

Some of what you provide is intended to be seen by others — that is the point of a chamber of commerce.

Your business directory listing is public. Community posts are visible according to the reach you choose when you publish: your city only, your whole state, or every community in the C2OC network. Please choose that setting deliberately, and never include information in a public post that you would not want widely seen.

Replies to your posts are delivered privately to your inbox rather than displayed publicly. If a visitor without an account replies to you, they must supply an email address so that you can respond to them.

5. When We Share Information

We share personal information only in the limited circumstances set out below.

• Service providers. Companies that help us operate, such as our payment processor, hosting provider and email delivery service. They may use your information only to perform services for us.
• Other members. Where you have chosen to publish content, or where you reply to another member and share your contact details with them.
• Legal requirements. Where we are required to disclose information by law, court order or lawful request, or to protect the rights, property or safety of C2OC, our members or the public.
• Business transfers. If C2OC is involved in a merger, acquisition or sale of assets, member information may be transferred as part of that transaction.

6. Payments

Membership fees are collected by a third-party payment processor that is responsible for handling your card details securely and in line with industry standards.

We store only the references we need to manage your subscription — such as your customer and subscription identifiers, your membership status, and your renewal date. Full card numbers never reach our systems.

7. AI Marketing Services

Business membership includes AI-powered marketing. To deliver it, we process the business information you supply — such as your products, services, promotions, target customers and marketing goals — to generate and distribute marketing material on your behalf.

This processing is carried out to fulfil the service you have asked us to provide. You remain responsible for the accuracy of the business information you give us and for ensuring you have the right to use any images, trademarks or copy you upload.

8. How We Protect Your Information

We take reasonable and appropriate technical and organisational measures to protect member information. Passwords are stored using strong one-way encryption, access to member data is restricted to those who need it, and our systems are monitored for unusual activity.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please choose a strong, unique password and tell us promptly if you believe your account has been compromised.

9. How Long We Keep Information

We keep your account information for as long as your membership is active, and for a reasonable period afterwards so that we can meet legal, tax, accounting and dispute-resolution obligations.

Content you have posted publicly may remain visible until you remove it or ask us to remove it. When information is no longer needed, we delete it or render it anonymous.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• request a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your personal information;
• object to or restrict certain processing;
• request that your information be provided in a portable format; and
• opt out of marketing emails at any time using the unsubscribe link.

Residents of California and certain other states have additional rights, including the right to know what personal information is collected and to request its deletion, and the right not to be discriminated against for exercising those rights. As stated above, we do not sell personal information.

To exercise any of these rights, contact us through our contact page. We may need to verify your identity before we act on your request.

11. Children's Privacy

Our services are intended for adults. Membership is not available to anyone under the age of 18, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Links to Other Sites

Our directory, community posts and marketing materials may link to websites we do not control. This policy does not apply to those sites. We encourage you to read the privacy policy of any website you visit from ours.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page, and where the changes are significant we will take reasonable steps to notify members directly.

Your continued use of the services after an update takes effect means you accept the revised policy.

14. How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach us through our contact page.

The City Chamber of Commerce (C2OC)